General FAQ
What services can I purchase?
We offer five focused services: Marketing Consultation ($149), Advertising Account Audit ($249), GA4 & GTM Setup ($299), Shopify Support ($350), and One-Time Ads Setup ($499).
Are these subscriptions?
No. All five services are one-time purchases. You pay a single fee for the agreed scope of work and receive the deliverables immediately upon completion.
How do I purchase a service?
Open a product page, add the service to your cart, and proceed to checkout. You can pay securely through our platform's supported payment integration.
What happens after payment?
After payment, you will receive an order confirmation. We coordinate requirements, access, and scheduling by email to ensure a smooth process.
How is the consultation scheduled?
By email after purchase. We will coordinate a mutually agreed time that works best for you to conduct the 60-minute remote consultation.
What does the audit include?
The audit includes a review of your Google Ads or Meta Ads account structure, settings, and performance. We provide written recommendations for improvement.
Does the audit include implementation?
No. The audit is a review and provides written recommendations. Implementation and ongoing management are not included in the one-time fee.
What access is needed for tracking setup?
Appropriate access to your website, GA4, and GTM is required. We will need these permissions to configure the agreed tracking events and conversion triggers.
What does Shopify support cover?
Shopify support covers content updates, product updates, and minor fixes within one block of up to 4 hours. This is a limited time block service.
Does advertising setup include both platforms?
No. The customer chooses between Google Ads OR Meta Ads. We set up the initial campaign structure and targeting for the selected platform only.
Is advertising spend included?
No. Advertising spend is paid directly to Google or Meta by the customer. We do not manage the budget or handle third-party costs.
Are results guaranteed?
No. Outcomes depend on factors including your offer, website quality, competition, and platform decisions. We provide strategic guidance, not guaranteed results.
How do refunds work?
Customers can request cancellation and a full refund before work begins. Once delivered, a change-of-mind refund is not provided. Refund requests should include the order number.
How do I contact the company?
Provide us a message through the contact form or email us at info.elf.vira@gmail.com. We also have a phone line at (815) 221-9968.